This page will walk you through all of the functionality within the Emails Tab.
Note: There are two sub-tabs within Emails tab. Email Messages, and Live Email Search.
EMAIL MESSAGES TAB
SEARCHING:
By default all emails that contain risk, or have an attachment will be shown in the results box. Specific searches can be carried out by a number of different search criteria.
Subject: Search by the subject of the email.
Sender: Search by a specific sender.
Attachment Name: Search by the name of an attachment emails contain.
Mailboxes: Search by a specific mailbox (All sent and received)
Recipients: Search by a specific recipient.
Domain: Search for all emails by a specific domain.
Email Message Id: Search for all emails by the identified email id.
QUICK FILTERS:
You can easily filter your emails using the following quick filters.
Emails With Phishing
Emails With Malware
Emails With Risk
Incoming Emails
Outgoing Emails
Shared Within Domain
FILTER:
Selecting the filter button on the right side of the window will allow you to narrow search results even further.
Once clicked, a drawer will appear with many filter parameters to choose from, you can use as many as desired to filter your emails.
Email Date: A date range to apply to your filter.
Quarantine Status: Search for only emails by their quarantine status.
Messages Sent: The direction of emails being sent. To/From outside domains, or internal.
Risky Messages: Filter by risky messages (all), risky message body, or risky attachments.
Malicious Messages: Filter by messages containing malware or threat urls.
Email Attachments: Filter by messages that do/dont contain an attachment.
Trashed Messages: Filter by messages currently in the trash folder.
Attachment Size: Filter by the size of attachments contained in an email.
ICONS:
You will find icons next to each email containing risk.
Phishing Icon: The phishing icon will indicate that a message contains a known phishing URL.
Risk Icon: Messages containing risks will be displayed with the risky icon.
ATTACHMENTS:
The attachments column will display the number of attachments for each email message.
SENDER:
The Sender column will display whoever sent the email.
RECIPIENT AND MAILBOX:
Recipient: Will show the total number of recipients, as well as displaying a gold icon if there are recipients outside of your domain.
Mailbox: Will display the total number of mailboxes in your environment that contain the email.
SENT DATE:
The sent date column will display the date and time of the email that was sent / received.
ACTIONS:
Once you have identified the email of your choice, you will have a few options for how to deal with it.
Download: Downloading an email will allow you to see the entire body of the email for further investigation.
Preview: This will open a preview of the email in a new tab to see context without having to download.
Share Via Email: This will allow you to send the details of the email to a user of your choice with options for subject line and notes.
Preview Email Headers: Allows you to view all header details related to the email.
Download as PDF: Downloads email in a PDF format. Allows you to see the entire body of the email for further investigation.
LIVE EMAIL SEARCH TAB
Advanced Email search is a very powerful tool that will allow you to search every email within your organization. Searches performed here are real time and can be very time intensive if not properly performed. When using this search use as many search parameters as possible.
SELECT PARAMETERS:
Input as many parameters as possible that are relevant to your search. This helps increase performance and completion times.
Note: Search request will process even after leaving the page. Completed searches are retained in the summary section for 24 hours.
RESULTS:
Search processing status and results are displayed below in the search requests summary section.
ACTIONS:
Results can be quickly investigated using induvial actions while larger end goals can be achieved using bulk actions.
Delete Selected: Deletes all content with a checkbox selected.
Delete this mailbox: Deletes all search results for selected account.
Download CSV Report for this mailbox: Downloads all search results in a CSV format for selected account.
Download EML Report for this mailbox: Downloads all search results in a EML format for selected account.
Download as EML: Downloads email content in a EML format.
Preview Email: Opens a new browser tab that displays email content.
Preview Email Headers: Provides preview of email header details.
Download as PDF: Downloads email content in a PDF format.