This guide will walk you through the process of whitelisting our platform's email address in order to avoid the initial platform credentials and future policy violation emails from being sent to you and your domain users spam folders.
STEP ONE:
From your G-Suite Admin Portal, navigate to the "Apps" section
STEP TWO:
Select "G Suite"
STEP THREE:
Click "Gmail" in the list of apps
STEP FOUR:
Scroll to the bottom of the page and select "Advanced settings"
STEP FIVE:
In the "Spam, phishing, and malware" Section and click the "CONFIGURE" button that appears when hovering over the "Spam" section.
STEP SIX:
Give this setting a description so it can be easily identified in the future.
STEP SEVEN:
Within the Spam settings popup, make sure the checkbox next to "Bypass spam filters for messages received from addresses or domains within these approved senders lists" is checked. Next, underneath that box, click the blue text that says "Use existing or create a new one." and a popup will appear. Create a title for this list on click "CREATE".
STEP EIGHT:
Once the list is created, it will appear underneath the checkbox you selected in the last step. In order to add email addresses to this list, hover over the title of the list and an click the word "Edit" that appears next to it.
STEP NINE:
On the new field that appears after clicking "Edit", click "Add".
STEP TEN:
In the popup that appears, enter our platform's email address ([email protected]) into the "Address or domain name:" field and click "SAVE"
STEP ELEVEN:
You should now see the approved senders list and our product's email address as shown below. Finally, click "ADD SETTING"