Brief Overview of the Account Details Page
The general section gives you the basic information about the account selected such as name, last heard from, and email.
The account activity section shows you the history of what websites a user went to and if any of their history was deemed a violation and what that violation was.
The device activity section shows you all the computers the user logged into chrome on and various details about that computer along with if the device is considered stolen or not.
Navigating to the Account Details Page
To access account specific details click the accounts tab at the top of the page
Locate the account that you'd like to get specific details on and then click their email address inside of the table column labeled
EmailThen click the
Go to Account Detailsbutton that appears.
Filtering Account Details Page by Date or Time
Near the top of the page you will see a box with a date range picker and the text
Filter data by date rangeClicking on either of the two dates will open a popup that lets you pick a start/end date and time.
After you select a date and time you can then click the blue
OKbutton in the bottom right to confirm your selectionAfter pressing
OKthe data should automatically update with the filter in place.
Filtering Account Activity
Above the account activity table is filtering form. You can input various things into this form and filter the results of the account activity to match your filter. After you set the filter, press SEARCH to apply the filter or press RESET to undo all pending changes.
Activity Type:
Allows you to choose which activity types you want to look for. Can select one or more options: Url, Options, Search
Url selects any activity where the user was blocked from going to a website
Input selects any activity where the user input something into an input field and was flagged as a risk.
Search selects any activity where the user input something into a search engine. (I.E. Google.com)
URL:
Allows you to filter by the url the activity happened at.
Input:
Allows you to filter by what the account user typed into an input field.
Risk Type:
Allows you to filter by any risk you've created on the Risk page.
Violations Only:
Toggle allows you to filter by any activity that was flagged as a violation.
Refreshing the Data
At the top right hand corner there is a button labeled Refresh. You can click this button to refresh the data on the page with the most current data.
Device Activity Table
On the device activity table you will see all the details about the accounts devices they've connected to. This table displays the following information:
Date
Device Status (Lost/Stolen)
IP Address
Named Location
The device activity table can be filtered by using the date range picker at the top of the page. However, the filter for the account activity will not apply to this table.
The device status column will also allow you to set the status to Lost/Stolen or Found/Recovered by clicking on the lock icon.
Exporting Data to CSV
Note: Reports are limited to 500 results.
Navigate to an Account detail page
Apply the filter(s) you want
Verify the filters are correct on the table below
Click the
Export to CSVbutton at the top of the table, next to the paginationThis should start the download for the data you wanted in a CSV format.